Legal Information and General Car Rental Terms and Conditions

General Terms and Conditions — Cheapest Car Rental Mauritius

Article 1 – Purpose

These general terms and conditions define the vehicle booking arrangements offered through the Cheapest Car Rental Mauritius website, operated by IDEA WEB CONCEPT in Mauritius.

IDEA WEB CONCEPT acts as an intermediary between customers and partner rental companies offering their vehicles through the platform.

The vehicle rental agreement is entered into between the customer and the relevant partner rental company.

Article 2 – Booking

Customers select a vehicle from the catalogue, specify their rental dates and times, and choose from the available optional extras.

Before submitting a booking, customers can review the applicable rental price and the specific terms and conditions of the partner rental company displayed on the vehicle listing.

All bookings are subject to vehicle availability and confirmation by Cheapest Car Rental Mauritius.

Article 3 – Booking Confirmation

Once the booking has been approved and payment has been verified, a confirmation is sent to the customer electronically.

This confirmation includes the essential booking information, particularly the selected vehicle, rental dates and times, pick-up and return locations, and any optional extras selected.

Customers are advised to check the information provided in their booking confirmation and promptly report any errors.

Article 4 – Vehicles Offered

Vehicles listed on Cheapest Car Rental Mauritius are provided by independent partner rental companies.

Vehicle specifications, equipment, prices and availability are displayed in the catalogue and during the booking process.

The relevant partner rental company is responsible for providing the vehicle in accordance with the terms and conditions accepted at the time of booking.

Article 5 – Driver Requirements

The main driver must hold a valid driving licence and meet the minimum age and driving experience requirements established by the partner rental company.

These requirements are specified in the rental terms and conditions available on each vehicle listing.

Any additional driver must be declared and authorised in accordance with the conditions applicable to the booked vehicle.

Article 6 – Rental Duration

The rental period corresponds to the dates and times selected and confirmed during the booking process.

Any request to extend or modify the rental period must be approved in advance, subject to vehicle availability and the partner rental company's conditions.

Additional charges may apply if the agreed rental period is exceeded, in accordance with the specific terms and conditions communicated to the customer.

Article 7 – Vehicle Pick-up and Return

Vehicle pick-up and return locations, dates and times are specified during the booking process.

Vehicle handover is arranged with the relevant partner rental company.

Customers must follow the instructions provided regarding key collection, inspection of the vehicle's condition and its return.

Conditions relating to delays, changes of location and early returns are those communicated during the booking process and specified by the partner rental company.

Article 8 – Payment

Bookings made through Cheapest Car Rental Mauritius may be paid for using the payment system available on the website.

IDEA WEB CONCEPT collects payments relating to bookings and transfers the agreed amounts to the relevant partner rental companies.

The amount payable, selected optional extras and any additional charges are presented to the customer before payment is confirmed.

A receipt or proof of payment may be issued by IDEA WEB CONCEPT, while the vehicle rental agreement is issued by the partner rental company.

Article 9 – Security Deposit

A security deposit may be required by the partner rental company when the vehicle is collected.

The amount, payment method, possible deductions and conditions for releasing or refunding the security deposit are specified in the vehicle's particular rental conditions and rental agreement.

Customers must review this information before confirming their booking.

Article 10 – Insurance and Additional Protection

Insurance coverage, excess amounts and applicable exclusions depend on the vehicle and the conditions established by the partner rental company.

Where additional protection options are offered through Cheapest Car Rental Mauritius, their prices and conditions are presented during the booking process.

Customers are advised to review the coverage, exclusions and any remaining obligations before selecting additional protection.

The specific conditions of the partner rental company and the documents relating to the selected protection specify the applicable coverage.

Article 11 – Vehicle Use

Customers must use the vehicle in accordance with Mauritian road traffic regulations and the terms of the rental agreement.

The vehicle may only be driven by authorised drivers and must not be used for purposes prohibited by the rental agreement.

Restrictions concerning permitted roads, passenger capacity, mileage and any other conditions of use are established by the partner rental company.

Article 12 – Fuel and Maintenance

The applicable fuel policy is specified in the vehicle's particular rental conditions.

Customers must use the appropriate fuel and comply with the return arrangements agreed upon with the partner rental company.

In the event of a mechanical fault or technical issue, customers must contact the partner rental company and follow its instructions.

No repairs or modifications may be carried out without prior authorisation, unless permitted by the rental agreement or justified by particular circumstances.

Article 13 – Accidents, Damage and Traffic Offences

In the event of an accident, damage, theft or breakdown, customers must promptly inform the partner rental company and follow the procedures set out in the rental agreement.

Reports must be made to the relevant authorities whenever required by applicable regulations or the circumstances.

Fines, traffic offences and any charges arising from the use of the vehicle are handled in accordance with applicable regulations and the provisions of the rental agreement.

Article 14 – Changes, Cancellations and Refunds

All requests to modify or cancel a booking must be addressed to Cheapest Car Rental Mauritius.

The applicable cancellation and refund conditions are those communicated to and accepted by the customer before confirming the booking.

Changes to rental dates, duration, vehicle or optional extras may result in an adjustment to the original rental price.

Any refunds are processed in accordance with the conditions applicable to the booking and the procedures of the payment service provider used.

Any mandatory legal provisions protecting customer rights remain applicable.

Article 15 – Specific Terms and Conditions of Partner Rental Companies

Each vehicle listed in our catalogue is subject to specific rental terms and conditions established by the relevant partner rental company.

These conditions can be viewed directly on the vehicle listing under the "Rental Terms & Conditions" section.

They specify, among other matters, driver requirements, security deposits, insurance coverage, excess amounts, fuel policies, mileage limits and vehicle pick-up and return arrangements.

Customers must review the specific conditions of their selected vehicle before confirming and paying for their booking.

The rental agreement is issued by the partner rental company and must correspond to the conditions communicated to the customer at the time of booking.

These general booking terms and conditions and the specific conditions of the partner rental company apply within their respective areas, subject to applicable legal provisions.

Article 16 – Respective Responsibilities

IDEA WEB CONCEPT is involved in presenting rental offers, processing bookings, collecting payments and managing communications relating to the booking process.

The partner rental company is responsible for providing the vehicle and delivering the rental services specified in the agreement entered into with the customer.

The respective responsibilities of IDEA WEB CONCEPT and the partner rental company are determined by their contractual obligations and applicable legislation.

Article 17 – Contact

For any questions regarding a booking, modification or cancellation, customers may contact Cheapest Car Rental Mauritius at the following email address: reservation@cheapest-car-rental-mauritius.com.

Main Driver

The main driver must present a valid driving licence and meet the requirements established by the partner rental company.

The minimum age, required driving experience and any restrictions are specified in the "Rental Terms & Conditions" section of each vehicle listing.

Additional Driver

An additional driver may be added when this option is available during the booking process.

Any applicable charges and authorisation requirements are specified when selecting this option and in the partner rental company's conditions.

Unauthorised Drivers

Only drivers declared and authorised under the rental agreement are permitted to drive the vehicle.

The fuel policy is established by the partner rental company and may vary depending on the selected vehicle.

The fuel level at pick-up, return conditions and any applicable charges are specified in the vehicle's particular rental conditions and rental agreement.

Customers must use the appropriate fuel and follow the partner rental company's instructions.

Online Payment

Customers may pay for their booking using the payment system available on Cheapest Car Rental Mauritius.

The booking amount and selected optional extras are displayed before payment is confirmed.

IDEA WEB CONCEPT collects booking payments and transfers the amounts due to partner rental companies in accordance with the agreements entered into with them.

Booking Confirmation

After verification of payment and vehicle availability, a booking confirmation is sent to the customer electronically.

Customers must check the information concerning the vehicle, rental dates, and pick-up and return locations.

Booking Changes

Requests to modify a booking are subject to vehicle availability and the conditions applicable to the booking.

Changes may result in an adjustment to the original rental price.

Cancellation

The applicable cancellation conditions are those presented to and accepted by the customer before confirming the booking.

All cancellation requests must be addressed to Cheapest Car Rental Mauritius.

Refunds

Where a refund is due, the amount and procedure are determined in accordance with the conditions applicable to the booking and relevant legal provisions.

Processing times may depend on the payment service provider and the relevant banking institution.

Early Return

The financial consequences of returning a vehicle early are determined by the partner rental company's specific conditions and the contractual terms accepted by the customer.

Rental Extension

Any rental extension must be approved in advance by the partner rental company, subject to availability.

Additional charges may apply depending on the length of the extension and the vehicle's rental conditions.

Vehicle Insurance

The applicable insurance coverage is determined by the partner rental company for the selected vehicle.

Excess amounts, exclusions and driver obligations are specified in the particular rental conditions available on the vehicle listing and in the contractual documents.

Additional Protection

Where Cheapest Car Rental Mauritius offers additional protection, its price and conditions are presented to the customer during the booking process.

Customers must review the coverage and exclusions before selecting this option.

Purchasing additional protection does not automatically remove all exclusions or obligations set out in the applicable terms and conditions.

Security Deposit

The security deposit is determined by the partner rental company.

Its amount, payment method and conditions for release or refund are specified in the vehicle's particular rental conditions.

Accident or Damage

In the event of an accident, damage or theft, customers must promptly contact the partner rental company and follow the procedures established in the rental agreement.

Any required reports to the authorities must be made in accordance with applicable regulations.

Mechanical Breakdown

In the event of a breakdown or mechanical fault, customers must inform the partner rental company and follow its instructions.

Roadside assistance, breakdown recovery and any potential replacement vehicle are provided in accordance with the applicable conditions.

Responsibilities of the Partner Rental Company

The partner rental company is responsible for providing the vehicle and the services specified in the rental agreement.

Obligations concerning the vehicle's condition, maintenance and contractual guarantees are defined in the rental agreement and by applicable legislation.

Responsibilities of IDEA WEB CONCEPT

IDEA WEB CONCEPT acts as a booking and payment collection intermediary for vehicles offered through Cheapest Car Rental Mauritius.

IDEA WEB CONCEPT is responsible for the services falling within its role as an intermediary, without prejudice to any responsibilities imposed by applicable legislation.

ARTICLE 1 The rental vehicle is provided to the renter for private use.

ARTICLE 2 The vehicle is intended exclusively for private use and passenger transport.

ARTICLE 3 – DRIVER REQUIREMENTS The driver of the rental vehicle certifies that they hold a valid driving licence corresponding to the category of vehicle rented and that they are not subject to any suspension, disqualification or revocation of their right to drive in Mauritius. The driver must be at least 21 years old and must have held a driving licence for at least 1 year (12 months). The vehicle may only be driven by the renter or renters named in the rental agreement, excluding all other drivers. The renter remains fully responsible for the rental vehicle and its accessories.

ARTICLE 4 – TRANSFER OF RENTAL The renter may not transfer the rental agreement or sublet the vehicle.

ARTICLE 5 – RENTAL PERIOD This agreement is concluded for the period specified in the rental agreement, according to the agreed pick-up and return dates.

ARTICLE 6 – VEHICLE RETURN At the end of the rental agreement, the renter must return the vehicle to the rental agency, to the agency's premises or to any other location designated by the rental company. The rental agreement and the renter's responsibility only end when the rental company, or an authorised representative, physically takes possession of the vehicle. The vehicle must be returned with its keys and all accessories and equipment supplied at the beginning of the rental. The vehicle and its accessories must be returned in the same condition as recorded at the start of the rental. The renter is financially responsible for any loss of or damage to the vehicle, keys or accessories.

ARTICLE 7 – RENTAL COST The rental is agreed upon and accepted following full payment, in accordance with the rate specified in the rental agreement.

ARTICLE 8 – ADDITIONAL CHARGES Any expenses incurred by the rental company in recovering the vehicle shall be borne by the renter, particularly if the vehicle is not returned to the agreed location. The renter is responsible for all costs and repairs resulting from the use of incorrect fuel.

ARTICLE 9 – MAINTENANCE AND REPAIRS The renter agrees to use the vehicle with care and maintain it in good condition throughout the rental period. The renter must keep the vehicle clean and must not make any modifications or alterations. The renter must carry out the usual necessary checks, particularly fluid levels and tyre pressure, and report any abnormalities to the rental company. Unless covered by insurance, the renter is responsible for repair costs resulting from damage, misuse or negligence.

ARTICLE 10 – GENERAL CONDITIONS OF USE

Vehicle Condition: The renter accepts the vehicle in the condition in which it is provided. In the absence of a jointly signed vehicle condition report, the vehicle is presumed to have been delivered in good and clean condition.

Vehicle Use: The renter must use the vehicle in accordance with the regulations and road traffic laws in force in Mauritius.

Prohibited Uses:

• For motor racing competitions or as a driving school vehicle;
• For transporting goods or passengers in exchange for payment;
• For towing or pushing another vehicle;
• While exceeding the permitted passenger capacity or maximum load;
• For transporting flammable, explosive, toxic or hazardous materials;
• For committing unlawful acts;
• For off-road driving, including beaches, sand, tracks and roads unsuitable for normal vehicle traffic;
• While under the influence of alcohol, drugs or substances that impair driving ability.

Insurance: The vehicle is insured according to the coverage specified in the rental agreement. The applicable excess in the event of a claim is stated in the rental agreement.

Assistance: Assistance is included in the event of a breakdown or accident. The assistance telephone number is provided in the rental agreement.

Accidents and Damage: In the event of an accident, theft or damage, the renter must immediately inform the rental company and notify the police when required. The renter must complete an accident declaration or report and, where possible, prepare a joint accident report with the other driver. If several vehicles are involved, a separate report must be completed with each driver. If another party refuses to cooperate, the renter must record the vehicle's registration number and, where possible, obtain witness statements and/or contact the police. The renter must provide the rental company with the police report number or police case number and promptly submit any requested documents.

ARTICLE 11 – RENTER'S LIABILITY The renter is responsible for any damage, loss or theft occurring during the rental period, within the limits and conditions established by the rental agreement and insurance policy. The rental company shall not be responsible for damage, losses or costs incurred by the renter as a result of using the vehicle during the rental period, except where the rental company is at fault under applicable law.

ARTICLE 12 – TERMINATION CLAUSE In the event of non-payment, failed payment or breach of any provision of the agreement, the rental company reserves the right to cancel the booking and/or terminate the rental immediately, without compensation. Any amounts due under the agreement remain payable.

ARTICLE 13 – SECURITY DEPOSIT A security deposit of Rs 25,000 is required at the beginning of the rental. It may be paid in cash or secured through a bank card pre-authorisation, in accordance with the arrangements specified in the agreement. This deposit guarantees the fulfilment of the renter's obligations. Upon return of the vehicle, the deposit will be refunded and/or the pre-authorisation released after inspection of the vehicle's condition, less any amounts due for damage, missing fuel, charges or administrative fees. The release of a bank card pre-authorisation may take several business days, depending on bank processing times. Fines and traffic penalties incurred during the rental period remain the renter's responsibility. Administrative fees may apply when the rental company processes traffic offences. In the event of an accident for which the renter is responsible, the applicable excess is the amount specified in the rental agreement.

ARTICLE 14 – ADDITIONAL CHARGES

Fuel: The vehicle is supplied with a recorded fuel level and must be returned with an equivalent level. Otherwise, missing fuel will be charged, and refuelling fees may apply. No refund will be provided if the vehicle is returned with a higher fuel level.

Traffic Offences: Fines, traffic penalties and parking charges are the responsibility of the renter. Administrative fees may apply when the rental company processes traffic offences.

Mileage: Unlimited mileage is included unless otherwise stated in the rental agreement.

ARTICLE 15 – BOOKINGS AND CANCELLATIONS All bookings are confirmed following full payment. Changes may be made free of charge, subject to vehicle availability. Cancellation is free of charge up to 7 business days before vehicle pick-up. After this deadline, no refund will be provided. Business days are Monday to Friday, excluding public holidays in Mauritius. No refund is due for unused rental days in the event of an early return. Any extension must be approved by the rental company, subject to availability. Additional rental days are charged at the original daily rate specified in the agreement.

• Only authorised drivers named in the rental agreement are covered by insurance.

• If the vehicle is driven under the influence of alcohol or drugs, insurance coverage does not apply, and all costs, including repairs, towing and related charges, remain the renter's responsibility.

• The vehicle must not carry more passengers than its permitted seating capacity.

The renter is responsible for using the appropriate fuel.

The vehicle is provided with a recorded fuel level at pick-up and must be returned with an equivalent level. Otherwise, missing fuel will be charged, and refuelling fees may apply.

No refund will be provided for excess fuel.

PAYMENT: Payment may be made in full online at the time of booking or in full upon vehicle delivery, depending on the payment method selected during the booking process.

REFUND / CANCELLATION POLICY: Free cancellation is available up to 7 business days before vehicle pick-up, Monday to Friday, excluding public holidays in Mauritius. After this deadline, no refund will be provided. Once the rental has started, unused rental days resulting from an early return are non-refundable.

VEHICLE CHANGE: A change to a vehicle of a similar category may be permitted, subject to availability and at the rental company's discretion.

RENTAL EXTENSION: Any extension must be approved by the rental company, subject to availability. Additional days will be charged at the original daily rate specified in the rental agreement.

In the event of an accident, theft, fire or damage, the renter must immediately inform Indian Ocean Tour Operator Co Ltd and notify the police when required. The vehicle must not be used following an accident without the company's prior approval.

Where liability cannot be clearly determined at the time of the incident, the company reserves the right to charge the applicable excess as specified in the rental agreement. Once the circumstances have been clarified, an adjustment and/or refund may be made where appropriate. Any costs associated with processing such a refund, including bank charges, administrative fees or transfer fees, shall be borne by the customer.

In the event of theft, loss of or damage to vehicle components, including the spare wheel, jack and tools, antenna, windscreen wipers, mirrors, wheel covers, keys or any equipment supplied at the beginning of the rental, the renter will be charged for replacement or repair costs up to the applicable excess amount, unless otherwise provided in the rental agreement.

Exclusions – Zero-Excess Protection (SCDW): The SCDW option does not cover, in particular, lost keys, personal belongings left inside the vehicle, damage resulting from improper handling, or damaged tyres.

All vehicles are provided in good condition. During the rental period, if a mechanical problem occurs or a warning light or abnormal indication appears on the dashboard, the renter must stop as soon as it is safe to do so and immediately inform the company.

The renter is not permitted to modify the vehicle, replace parts or arrange repairs without the company's prior authorisation. Any costs resulting from unauthorised work remain the renter's responsibility.

In the event of driving under the influence of alcohol or drugs, dangerous driving or gross negligence, insurance coverage and protection benefits do not apply, and the renter remains responsible for all resulting costs, including damage, repairs, towing and related charges.